UkuTune | Warranty

WARRANTY

Ukutune Technology Co., Ltd. warrants solely to the original purchaser that the instrument purchased shall be free from defects in workmanship and materials and shall function for a period of one (1) year from the date of purchase. Ukutune Technology Co., Ltd. reserves the right to determine upon inspection if the warranty claim is valid or not.

This Limited Warranty is valid to the original purchaser only and is non-transferable.
The instrument must have been purchased at Ukutune official website and authorized dealer. Keep your original sales receipt. It is required to make a valid warranty claim.

Any modification to the instrument will void the warranty.

Customers must contact Ukutune customer support to get a RMN to return the product. Unsolicited returns to Ukutune Technology Co., Ltd. or any of its authorized dealers will not be accepted.

 

ITEMS NOT COVERED UNDER THIS WARRANTY

Asserted defects or damages due to negligence, misuse, accident, improper maintenance, or modification practices on the instrument or its parts.
Normal fret and string wear on the instrument including broken strings and tuners due to improper tuning.

Normal wear or breakage of frets, strings, nuts, saddle, batteries, finish or other damage or deterioration due to normal wear and tear of the instrument or its parts, or to normal wear and tear or breakage of any part of an instrument, including but not limited to controls, buttons, switches, jacks, plated surfaces, tuning devices, or to any instrument case, gig bag, gig bag handles, zippers, latches, case hardware, or case exterior.

Damage resulting from exposure to extreme temperatures, humidity, acts of nature, dry climates, or salt air climates. Failure to use a humidifier on Ukutune all solid-wood ukuleles and kalimba instruments will void your warranty if any cracking occurs. Warranty claims may not be considered if a quality humidifier (Humistat™, Oasis™, Planet Waves™, Humilele™) is not used with your Ukutune instrument while it is stored in its case or bag. When the instrument is not in its case or bag for more than two days we recommend it be stored in a room with a relative humidity of 40-60% with its humidifier correctly installed inside the instrument.

Damage due to negligence, misuse, accident, or improper maintenance practices.

Normal fret and string wear on the instrument including broken strings and tuners due to improper tuning.

Exposure to heating or cooling sources that cause damage to the instrument.

Personal opinions relating to the sound and tone of the instrument.

Instruments damaged in transit.

All sales of laser-etched instruments are final.

All models are subject to specification changes at any point in time without notice.

 

WARRANTY IS PROVIDED BY:

Ukutune Technology Co., Ltd.